Proven Building Services respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020.

1. Who We Are

Proven Building Services is a Christchurch-based building company providing building, renovation, repair, and maintenance services.

If you have any questions about this policy, you can contact us at:

Proven Building Services
Email: info@pbs.co.nz
Website: www.pbs.co.nz

2. Information We Collect

We may collect personal information including:

• Name
• Phone number
• Email address
• Property address
• Information about your building or renovation project
• Any other information you choose to provide

This information may be collected when you:

• Submit an enquiry through our website
• Submit a lead form through Meta (Facebook or Instagram) advertisements
• Contact us by phone, email, or message
• Request a quote or consultation

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Provide quotes or consultations
• Communicate about building services or projects
• Improve our services and marketing
• Follow up on enquiries related to our services

We will only use your information for legitimate business purposes.

4. Marketing Communications

If you submit your details through our website or advertisements, we may contact you regarding our building services.

You may request to stop receiving communications from us at any time.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted service providers where necessary to operate our business, such as:

• Advertising platforms (such as Meta/Facebook)
• Customer relationship management software
• Contractors or suppliers involved in your project

These parties are required to handle your information securely.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Information may be stored in secure digital systems used to manage enquiries and projects.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate.

To request this, please contact us using the details above.

8. Website Analytics

Our website may collect anonymous data such as page visits and usage statistics to help improve our website and services.

This information does not personally identify you.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.